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Superior Technology Builds Even Stronger Partnership
SM&P has a strong commitment to leading the underground utility locating industry in our use of
technology. In a business where accurate information is critical to success, we
never settle for off-the-shelf solutions or the status quo.
The best ticket management
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More comprehensive and dynamic than any of the third-party systems that our
competitors use
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Built from the ground up to be your single source for all ticket information,
from state One Call Centers to customer sources
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Unique system of wireless technology makes it more efficient to dispatch and
route work orders to Technicians, often in as little as two minutes
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Makes billing more accurate, detailed and accessible
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Puts up-to-date data right at our fingertips to make customer service and
customization faster and better
The best damage and claims management
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Our proprietary system for tracking damages throughout their entire lifecycle,
from notification to investigation to payment
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Certified Damage Investigator reviews each damage and captures information
electronically
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Streamlines the damage and claims management process for faster resolution
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95% of claims are paid within 30 days of the invoice date
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Tracks team and individual performance, so that we can continuously improve
Quality Tracker -- The best quality management
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Makes our quality assurance program more efficient, effective and easy to use
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Centralizes all of our "ride-along" and spot assessment data, so we can search
for new efficiencies faster
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Monitors the performance of each Technician over time, to help ensure
continuous improvement
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Reporting is highly flexible and can be customized with the specific quality
data that you request
Customer Portal -- The best customer information management
Our own Customer Portal gives you online, real-time access to a variety of
general and customized data. For example, you can:
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View ticket information, either current or past
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View current or past invoices
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Access customized reports for open tickets, rush/short notice/emergency
tickets, quality ratios, on-time performance
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View account team/contact numbers.
Learn more about how SM&P makes it mark:
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